Dying of Hospital Indifference Syndrome
woman died on the floor of a California hospital emergency room while staffers ignored her pleas for help.
Another patient at the same hospital, arriving at the emergency room in excruciating pain after being told by his private physician to go immediately to the hospital for an ultrasound test. because the doctor suspected he had kidney stones waited, by his account, nearly two hours before they emergency room staff even took his temperature, two more hours for a urine test, and then two more hours for a blood test.
All this time he was in terrible pain and yet noticed that other patients arrived after him and were treated ahead of him. Not just the more serious cases either. As the hours wore on with no word on when he might see a doctor, the patient began asking periodically when he might finally get some attention.
The problem seemed to be that he had no health insurance, for the first time in his adult life, after losing a job because of a stroke. This was his first visit to the hospital despite growing up in the area.
Nine hours after arriving, he said he was given a painkiller. When it began to wear off and there was still no indication when he might see a doctor, he gave up and left. In all, he had been at the hospital for 11 hours and never got the test his doctor had sent him for. He’s now being treated at a clinic.
Another patient to the same hospital died two days earlier under circumstances even more shocking. But the two stories together make one wonder whether a poisoned culture exists.
The Los Angeles County Board of Supervisors and the health services chief said the responsibility lies with a single nurse who has already resigned, and that this latest scandal isn’t a sign of a systemic problem.
Is he kidding?
When the woman arrived at a hospital with a gallstone problem and fell out of a wheelchair twice, is told by an ER nurse to get up, then left to lie on the ground while her frantic boyfriend calls 911. When no one will help, she writhes in pain for 45 minutes while a janitor sweeps around her and police begin to arrest her on a warrant. She then dies a horrible death from an apparent perforated bowel after several medical staffers sit back as if everything’s fine. Sorry, but it appears that the problem is not only systemic, it might be time to consider locking all the doors and calling in an exorcist.
It’s not as if this happened in a vacuum.
The same hospital lost its federal funding after stories emerged about lapses that led to patients’ deaths. It lost its accreditation. It disciplined more than 500 employees. It paid millions to settle negligence cases and It even changed management. Still, after all that, if employees can be so indifferent to a patient in distress, the only solution is to show them the door and remind everyone else what the mission is. Perhaps a daily recitation of passages from a modernized Hippocratic oath:
"I will remember that there is art to medicine as well as science, and that warmth, sympathy, and understanding may outweigh the surgeon’s knife or the chemist’s drug.
"I will remember that I do not treat a fever chart, a cancerous growth, but a sick human being, whose illness may affect the person’s family and economic stability."


